Refund & Exchanges policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Orders of $150 or more

We offer Free Return Shipping, if you postmark your return within 7 days of receiving your order. If items are returned after 7 days of receive it, a shipping fee of $10 will be deducted from your credit.

Orders under $150:

When using our shipping label, a shipping fee of $10 will be deducted from your credit.

Refunds
Once your return reaches our warehouse, it will be inspected, and We will notify you of the approval or rejection of your refund.  If you are approved, please allow 2-5 business days for your return to be processed. We will send you a confirmation email once your refund has been issued.

Shipping 
Shipping costs are non-refundable.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nellapima.com

If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours of receiving your return. If you need expedited shipping, let us know and we’ll work with you to make sure you receive your item when you need it.

Sale items 
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nellapima.com.

Can I return items purchased from another retailer?

If you purchased an item from one of our retail partners, you must contact the retailer directly. Nella Pima cannot accept returns for items purchased through another retailer.

How do I return from Hawaii, Alaska or Puerto Rico?

We cannot provide a return label for Hawaii, Alaska or Puerto Rico. We ask that you please return order with the form included with your package and be sure to include order number in return shipping address.