FREE UNITED STATES SHIPPING OVER $150 (Not Wholesale Accounts)
Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
The order need to reach $150 after apply discount codes.
SHIPPING TIME
Most items will ship out within a business day of ordering. However, some orders may take 24-48 hours to process. We do not ship on Saturdays, Sundays, or holidays. A tracking number will be emailed to you when your order ships, which will allow you to check on the delivery status of your order.
Orders with pre-order items: For orders containing pre-order items, the order will be shipped when the pre-order items are available.
INTERNATIONAL SHIPPING
The total will be calculated during checkout.
International Shipping Disclaimer:
For orders shipped internationally, please note that Nellapima is not responsible for any additional fees, taxes, customs duties, or other charges that may be imposed by the destination country. These extra costs, if applicable, are the sole responsibility of the buyer.
Customs Clearance:
It is the buyer's responsibility to ensure that the items ordered comply with their local customs regulations.
Additional Charges:
Please be aware that each country may have its own set of regulations and charges, and it is advisable for buyers to familiarize themselves with these before placing an international order. Failure to comply with customs requirements may result in the order being held or returned, and any associated costs will be the responsibility of the buyer.
By placing an international order with Nellapima, the buyer acknowledges and agrees to assume responsibility for any customs-related fees or charges.
Returns (Domestic Orders)
Our return policy is valid for 30 days. After this period, we will unfortunately not be able to offer you a refund or exchange.
Important Notes:
- We do not accept returns of items purchased with discounts or during promotions.
- Returns for accessories (Beyond Creations) are not accepted.
To be eligible for a return, the item must not be used and must be in the same condition as received. It must also be in its original packaging (bags and hangtags). If the item is not in its original condition, we will charge $5.00 per garment.
Orders of $150 or More:
We offer free return shipping if you postmark your return within 7 days of receiving your order. If items are returned after 7 days of receipt, a shipping fee of $5 will be deducted from your credit.
If your return causes the final total of your order to fall below the minimum required for free shipping, we reserve the right to deduct the original shipping cost paid by Nellapima (typically between $8–$12 depending on destination) from your refund.
This ensures fairness in cases where promotional free shipping was applied but the final purchase no longer qualifies.
Orders Under $150:
When using our shipping label, a shipping fee of $5 will be deducted from your credit.
Return Process:
- To coordinate the return, please send us a photo of the item you would like to return to support@nellapima.com.
- If your return is approved, a shipping label will be provided. The return shipping label must be created within 30 days of receiving your order. The return must then be delivered to our warehouse no later than day 37 from the date you received your order.
- Returns delivered after day 37 will not be accepted, even if the label was created on time.
Would You Like to Return a Gift?
We only accept returns of gifts purchased directly from our website. We do not cover return or exchange shipping costs. Please include the order number and customer name.
When the garments arrive at the warehouse, a gift card will be issued for the value paid for the product.
Refunds
Once your return reaches our warehouse, it will be inspected, and we will notify you of the approval or rejection of your refund. If approved, please allow 2-5 business days for your return to be processed. We will send you a confirmation email once your refund has been issued.
Shipping
Shipping costs are non-refundable.
Exchanges
Nellapima will cover shipping costs to replace damaged or defective items. If you need to exchange an item for another reason, the same return policy will apply.
Sale Items or Purchased with a Discount Code
All promotional and sale items are final. No price adjustments will be made for orders placed before or after the promotion period. Additionally, sale items are not eligible for returns, exchanges, or refunds.
International Orders
For returns or exchanges of international orders, Nellapima does not provide return labels. The costs must be covered by the purchaser.
Nellapima International Shipping Disclaimer:
For orders shipped internationally, please note that Nellapima is not responsible for any additional fees, taxes, customs duties, or other charges that may be imposed by the destination country. These extra costs, if applicable, are the sole responsibility of the buyer.
Customs Clearance:
It is the buyer's responsibility to ensure that the items ordered comply with their local customs regulations.
Additional Charges:
Please be aware that each country may have its own set of regulations and charges, and it is advisable for buyers to familiarize themselves with these before placing an international order. Failure to comply with customs requirements may result in the order being held or returned, and any associated costs will be the responsibility of the buyer.
By placing an international order with Nellapima, the buyer acknowledges and agrees to assume responsibility for any customs-related fees or charges.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@nellapima.com.
Can I Return Items Purchased from Another Retailer?
If you purchased an item from one of our retail partners, you must contact the retailer directly. Nellapima cannot accept returns for items purchased through another retailer.
How Do I Return from Hawaii, Alaska, or Puerto Rico?
We cannot provide a return label for Hawaii, Alaska, or Puerto Rico. We ask that you please return the order using the form included with your package and be sure to include the order number in the return shipping address.
Skip to content
